24/7 Emergency
Sewage & Black Water Cleanup in Rochester, NY
Category 3 black-water losses are handled with full PPE, biohazard disposal, and disinfection to make the space safe and habitable again. Sewage backups are Category 3 losses: the water carries pathogens, so affected porous materials are removed rather than dried. The area is cleaned, disinfected, and dried under containment, with cut lines set above the visible contamination mark.
Every pro in our network is licensed and insured in New York.
Frequently asked questions
July is the wettest month. Why is March when the basement floods?
Because snow is stored rain. Lake-effect piles water on the ground all winter, and breakup delivers it in a short window onto till that is still frozen. July's rain partly soaks in; March's melt has nowhere to go but sideways, into a 1938 wall.
We are not in the gorge. Does the Genesee still matter?
For inundation, only if you are on the terrace. For drainage, the gorge is the outlet the whole city uses, and lots that shed toward it are on a path. Being off the rim means you are not on a cliff; it does not mean water is not heading that way through your yard.
A double. The leak is on their side of the party wall. Our ceiling is wet. How?
The wall is shared, and so are the chases. Water follows the framing and the stack, not the deed. Drying both sides and finding the source — roof, gutter, plumbing — has to precede the argument about whose problem it is, because the water will not wait.